Privacy Policy

Use of BCDM - BaseCamp Digital Media services is subject to this Policy and our Terms of Service.

This Policy may change from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

Information we collect:

We may collect information directly from you or your business, automatically through your use of our Services, and from third parties. We may combine all of the information we collect about your business from these various sources.

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Information we collect directly from you:

When you or your business subscribe to our newsletter, purchase one or more of our memberships, or otherwise sign up for the our Services, you may provide us with certain information that can identify you as an individual, including but not limited to your name, email address, credit or debit card information, shipping or billing address, gender, and birth date (collectively, “Personal Information”). We will also collect any other information that you choose to provide to us through our Services (e.g., contents of messages you send to us or postings on a forum). We may also collect data pertaining to your online transactions, purchase history, and Services usage patterns.

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How we use your information:

BCDM may use your information, including Personal Information and/or Content, for the following purposes:

Providing the Services. To facilitate your orders, to respond to your questions or requests; to provide you with news or other information we think may interest you; to communicate with you about your orders or use of our Services or for other informational purposes; and to improve our Services. For example, we may use your email address to send you a welcome email message when you first register informing you about the Services. You may be required to respond to this email in order to validate that you are the owner of the email address associated with the BCDM account. If applicable, failure to respond to the email and verify the address within the time stated in the email will cause the BCDM account to become inactive. This process is designed to verify the validity of the email address and to help prevent email addresses from being used without permission in the creation of BCDM accounts. We may also send you email about periodic service updates, product updates, or surveys related to our Services or other matters. These periodic emails are considered essential to the provision of the Services you have requested. If you unsubscribe from these mailings, we will not be able to provide certain Services to you.

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Marketing and advertising:

As part of our Services, BCDM may recommend for your consideration various special offers, services, products, merchandise and other marketing or promotional communications. Accordingly, we may analyse data pertaining to your online transactions, purchase history, and Services usage patterns so that we can make recommendations suited especially to you. We may provide marketing or advertising to you in a variety of ways, including through our Services, via email or on other third-party websites (e.g., using Google Ads and/or Google Customer Match and/or Youtube and/or Facebook Ads).

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Research and analytics:

To analyse how customers use our Services; to analyse how customers interact with marketing or other communications we send to them; and for other research, analytical and statistical purposes.

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Protecting rights and interests:

To investigate, protect or defend the rights, safety or property of BCDM, our customers or the public; to investigate or enforce perceived violations of our Terms of Service or this Policy; as evidence in litigation in which we are involved; and for fraud protection and credit risk reduction purposes.

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Service providers:

In some cases BCDM uses third-party service providers, contractors or others to provide services on our behalf or to fulfil a service or transaction you may have requested, such as banking institutions, additional camera operators, sound recordist, support staff,  delivering video files on flash drives, sending emails, credit card payment processing, etc. BCDM will only provide these persons or companies with your Personal Information to the limited extent necessary to deliver the services you have contracted BCDM for.

We will obtain consent for such sharing with service providers where legally required. We enter into written agreements with these third-party service providers requiring them to provide the same level of protection for your Personal Information as provided under this Policy and limiting their use of your Personal Information to the specified services provided on our behalf.

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Your data which is encrypted, is as follows:

• personal data (address data, telephone number, etc.)
• all methods of payment selected, credit card and bank account

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Information sharing:

Protecting rights and interests. BCDM may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to investigate, protect or defend the rights, safety or property of BCDM, our customers or the public; to investigate or enforce perceived violations of our Terms of Service or this Policy; as evidence in litigation in which we are involved; and for fraud protection and credit risk reduction purposes.

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Sale or acquisition of assets. BCDM may share your information if we become involved in a transaction involving the sale of our assets, such as a merger or acquisition, if we are transferred to another company, in the event of a bankruptcy, or as part of any other business transfer. If the surviving entity in such a transaction is not BCDM, the surviving entity may use your information pursuant to its own privacy policies, which may be different from this Policy.

Legal compliance. BCDM may share your information to comply with laws, regulations, legal process (e.g., a warrant or subpoena) or guidance; and to respond to governmental requests (e.g., requests from a regulator).

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Cookies and other tracking mechanisms:

We may automatically collect information about you through the use of common information-gathering tools, as well as new tracking technologies that develop as technology evolves. The tools that we or our service providers may use to track you include the following:

Cookies. A cookie is a small string of text that a website can send to your browser to help the website remember and customise your visit. For example, we use cookies to help us to tailor our Services to you, remember your orders, keep you logged into your account, and compile statistics about Services usage. With most Internet browsers or other software, you can erase cookies from your computer hard drive, block or disable cookies or receive a warning before a cookie is stored. Please refer to your browser instructions to learn more about these functions. If you reject cookies, functionality of our website may be limited, and you may not be able to take advantage of many of our website’s features (e.g., you may not be able to sign in, use or stay logged into our Services).

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Online advertising:

We use third-party marketing advertising services (e.g., Google Ads and/or Google Customer Match and/or Youtube and/or Facebook) to serve advertisements of our company. This enables these third parties to target advertisements to you for products and services in which you might be interested. These advertisements may be targeted based on the pages you view on our website or on third-party websites, as well as other information that they may have about you. These third parties may use cookies, JavaScript, web beacons (including clear GIFs), LSOs and other tracking technologies to measure the effectiveness of their ads and to personalise advertising content to you. We may provide these third-party advertisers with information, including Personal Information, about you, as permitted under our agreements with such third parties.

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The service providers we use for online advertising may change. By visiting our website, you accept and consent to our use of Google, Facebook and other services to serve advertisements to you.

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Your choices:

• Data access, correction and deletion. You may have the right to access the Personal Information that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of this Policy. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your Personal Information, you can submit a written request using the contact information provided below. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your information.
• Data retention. We will retain your Personal Information only for as long as reasonably necessary for the purposes described in this Policy. Please be aware that we may also be required to retain your Personal Information for legal and accounting reasons.
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Communications from BCDM:

We may send periodic promotional or informational emails to you, about BCDM and other third-party information and offers if you have affirmatively opted-in to receive such emails. In the event you do not wish to receive such emails from BCDM, you may opt out of such communications by following the opt-out instructions contained within the body of any email message you receive or by emailing us at info@basecampdigitalmedia.com.au and requesting that you no longer receive communications from us. It may take us up to ten (10) business days to process your opt out request. Even if you have opted out of receiving marketing and promotional emails from us, we may still send you transactional emails, such as emails about your account or the services you have requested from us.

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Children’s privacy:

Our Services are not targeted to children under eighteen (18) years of age and we do not knowingly collect Personal Information from children 17 or under. In addition, for children between the ages of 0 to 17, we permit the use of our Services only under the supervision and with the written consent of a parent or legal guardian. If we discover that we have inadvertently collected Personal Information from a child under 18, or from a child between the ages of 0 to 17 without the written consent of a parent or legal guardian, we will promptly take measures to delete that Personal Information from our systems.

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External links:

Our Services may contain links to other websites. Your use of an external website is subject to and governed by the terms and policies of that website. BCDM is not responsible for the privacy practices of such other websites. We encourage our users to read the privacy statements of each and every website they visit.

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Security:

We have taken steps to protect your information. For example, we limit internal access to our servers and have physical, electronic, and administrative safeguards in place that are designed to protect your information. However, the transmission of information via the Internet is not completely secure, and we cannot guarantee the security of information transmitted through our Services. We cannot ensure or warrant the security of any such information, and you provide such information at your own risk.

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Changes to this Policy:

This Policy was last updated as of July 2022. BCDM may update this Policy from time to time, including to comply with changes in regulatory requirements.  If any material changes are made, you will be notified by email or by means of a notice on our website. We encourage you to periodically review this page for the latest information on our privacy practices.

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Contacting BaseCamp Digital Media:

If you have any questions or comments about this Policy, or wish to exercise your rights under this Policy, please contact us using the email address below.

info@basecampdigitalmedia.com.au

Nelson Costa

Business Owner

BaseCamp Digital Media